This week in CX: Clean Energy, Microsoft & Tesla

Your customers are the ones that shape your growth, define your offerings, and pay the bills. But are you getting the customer experience wrong? Steve Jobs said 20 years ago, “You’ve got to start with the customer experience and work backward to the technology. You can’t start with the technology and then try to figure out how to sell it.” ” Yet, to this day, most companies don’t adhere to this philosophy.

Link: This week in CX: Clean Energy, Microsoft & Tesla
via http://www.customerexperienceupdate.com

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