Microsoft CDP adds cross-channel analytics

Microsoft released voice channel support for Dynamics 365 last week. On Thursday, it connected the voice channel to its Customer Insights customer data platform, availing sentiment analysis and voice of the customer measurement to its CDP customer profiles. Moreover, Microsoft previewed Engagement Insights, planned for release next year.

Link: Microsoft CDP adds cross-channel analytics
via searchcustomerexperience.techtarget.com

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