Supporting mobile gamers where they are, in the apps they love

According to our latest Benchmark data, support requests have spiked since the beginning of the year in every industry, but especially in gaming. Average weekly tickets are up 32% since the beginning of the pandemic, compared to 20% in other industries globally. When mobile gamers seek customer support, they usually reach out on more traditional channels, like the phone or over social media, interrupting gameplay and adding a layer of friction to the customer experience.

Link: Supporting mobile gamers where they are, in the apps they love
via http://www.zendesk.com

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