You may not be aware, but Microsoft Dynamics 365 has been a strong competitor in the field service management space for several years now. A key strength of the Field Service Management application is the flexible platform for custom processes to be incorporated into the system. This flexibility, along with strong customer references and sales execution, has led Gartner to identify Microsoft as a Leader in its most recent . Gartner estimates 400,000 Microsoft Field Service Management users in North America alone. Customer industries are diverse, including energy, manufacturing, telecom, public sector, insurance and high-tech industries.