2021 Cloud Communication Survey (SMB Insights for Service Providers)

A cloud communications platform is a SaaS application that uses the internet rather than a PSTN. There’s still a PBX or VoIP server involved, but it’s maintained off-site by the cloud provider who also handles all the time and knowledge intensive system maintenance and software updates. loud communications provides you with real-time communications and collaboration tools like voice, video, instant messaging, presence, collaboration, conferencing, and more.

Link: 2021 Cloud Communication Survey (SMB Insights for Service Providers)
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