Salesforce gives Service Cloud an AI boost

Salesforce has announced a number of new -powered workflows and contact center innovations in Service Cloud to help service agents better serve their customers. In order to prevent customers from having to contact a company multiple times over a single concern, service agents require a platform capable of automating repetitive and low value tasks so they can focus on resolving complex problems faster and building deeper relationships.

Link: Salesforce gives Service Cloud an AI boost
via http://www.techradar.com

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