User locked out of Microsoft account by MFA bug, complains of customer-hostile support

Konstantin Gizdov, an IT professional, was locked out of his Microsoft account by a bug in the company’s Multi-Factor Authentication (MFA), but says support refused to acknowledge the bug or recover his account. Gizdov is founder of KGE Consultancy Ltd in Edinburgh and an Arch Linux Trusted User. His problems began when he received an email informing him that his Microsoft account had been renamed.

Link: User locked out of Microsoft account by MFA bug, complains of customer-hostile support
via http://www.theregister.com

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