We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 – 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Register today! In recent years, there’s been a fundamental shift in consumer preference. As shown in numerous surveys and reports, today’s consumers would typically rather deal with a company that has a decent product and provides strong, personalized customer service, than a company that has a great product and less-than-stellar customer service.
Link: Google Cloud hopes to improve CX, adds UJET capabilities